IHG Room Attendant in York, United Kingdom
Job Number EMEAA02953
Hotel Brand: Principal Hotels
Europe, Middle East, Asia & Africa - United Kingdom - England - York
The Principal York, adjacent to the train station and dating back to 1878, provides the first tangible glimpse of the ambitions for and investment in the Principal hotel brand. All of the hotel’s 155 bedrooms have been given a beautiful look and feel by interior architects Goddard Littlefair, whilst the refurbished public spaces include The Garden Room, with views across the hotel lawns to York Minster in the background. The hotel also has a restaurant – The Refectory Kitchen & Terrace, serving fresh, seasonal produce from “God’s Own Country” – as well as a comfortable, cosy bar called the Chapter House.
Your day to day
Overview of the role
An exciting opportunity has arisen for Room Attendants to join the Housekeeping team in this beautifully refurbished hotel. You will play a key part in creating memorable experiences for our guests to exceed their expectations and you will be responsible for ensuring the highest possible standard of cleanliness within guest bedrooms.
Key Duties and Responsibilities • Maintain the cleanliness and good order of all rooms to create a pleasant environment for our guests and our team• Perform cleaning and maintenance of all storage areas, public areas and employee areas to the required standard • Handle any guest queries in a courteous and professional manner and escalate as required, as well as reporting any faulty equipment, damaged furniture or maintenance issues• Maintain your departmental area in a safe, hygienic and presentable state, at all times.
What we need from you
The ideal Room Attendant will be passionate about delivering high levels of guest service, ensuring all health and safety and hotel standards are adhered to and have the drive, determination and commitment to make things happen.
The ideal Room Attendant must also be able to display the following:
• Excellent personal presentation, be professional at all times and have a pro-active approach in completing tasks• Superb attention to detail and be able to work well under pressure• Be able to work on one’s own initiative• Be keen to play a role within the wider hotel team, which includes supporting other operational departments daily
What we offer
• A competitive salary• 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)• Hotel based incentive and recognition schemes• Access to our Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring• Discounted accommodation with competitive colleague rates at our other hotels• Long service awards which increase with length of service• Excellent training and development opportunities within the hotel, the Company and our online e-learning portal• Rewards for delivering sensational service• Free meals on dutyUnder the Immigration, Asylum and Nationality Act 2006, all prospective employees are required to provide official documentation of their eligibility to work in the UK.