IHG Conference Crew in York, United Kingdom
Job Number EMEAA02756
Hotel Brand: Principal Hotels
Europe, Middle East, Asia & Africa - United Kingdom - England - York
The Principal York, adjacent to the train station and dating back to 1878, provides the first tangible glimpse of the ambitions for and investment in the Principal hotel brand. All of the hotel’s 155 bedrooms have been given a beautiful look and feel by interior architects Goddard Littlefair, whilst the refurbished public spaces include The Garden Room, with views across the hotel lawns to York Minster in the background. The hotel also has a restaurant – The Refectory Kitchen & Terrace, serving fresh, seasonal produce from “God’s Own Country” – as well as a comfortable, cosy bar called the Chapter House.
Your day to day
Overview of the role Reporting to our Conference and Events Operations Manager and Meeting and Events Manager, as part of our Conference Crew team you will ensure all guests receive the highest level of service and guest care. You will place high emphasis on creating the correct first impression and delivering guest service that is warm and intuitive. Key Duties and Responsibilities • To be responsible for the set up and servicing of all conference rooms in line with guest requirements demonstrating exceptional attention to detail • To service all conference and events rooms in line with Company standards ensuring the highest cleanliness of the rooms and replenishment of glasses, sweets, water etc. • To complete daily checklists as required • To be knowledgeable in the use of all equipment within the department in order to provide a quick and efficient service to our guests. • To attend daily line up meetings so you are fully aware of the day’s business and ready for the start of your shift. • Ensure all break out refreshment areas are replenished and kept well serviced throughout your shift
What we need from you
As a member Conference Crew it is essential you have the following skills and attributes:• Excellent organisational and time management skills with attention to detail • Be empowered to use your initiative to ensure guest satisfaction • Ability to work under pressure, whilst maintaining a positive and can do attitude• Customer focused with the commitment and passion to delivering exceptional guest service• Enthusiastic and flexible to meet the demands of the business with a professional and warm manner
What we offer
• A competitive salary• 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)• Hotel based incentive and recognition schemes• Access to our Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring• Discounted accommodation with competitive colleague rates at our other hotels• Long service awards which increase with length of service• Excellent training and development opportunities within the hotel, the Company and our online e-learning portal• Rewards for delivering sensational service• Free meals on dutyUnder the Immigration, Asylum and Nationality Act 2006, all prospective employees are required to provide official documentation of their eligibility to work in the UK.