IHG Concierge in York, United Kingdom


Job Number R158275

Hotel Brand: Principal Hotels

Europe, Middle East, Asia & Africa - United Kingdom - England - York


About us

The Principal York, located adjacent to the train station provides great public transport links. The hotel boasts 155 bedrooms all with a beautiful look and feel that delivers pure home from home comfort to our guests. Public spaces within the hotel include The Garden Room, with views across the hotel lawns to York Minster in the background. The hotel's restaurant The Refectory Kitchen & Terrace serves dishes made with fresh, seasonal local produce and the comfortable, cosy Chapter House Bar. The hotel has received several accolades such as Hotel of the Year for two consecutive years, along with Bar of the Year at the Visit York Tourism Awards 2018.

The Concierge Role

If you are passionate about great service and going the extra mile for guests, then joining our Concierge team is the ideal opportunity for you.

As Concierge, you will work as part of the Front of House team where you will provide a warm welcome and a fond farewell to our guests. You will provide an efficient service to our guests dealing with their requests, including assisting with their luggage in and around the building, along with providing information regarding the hotel, York and our surrounding areas.

Flexible hours available

The benefits of working as Concierge at The Principal York;

  • A competitive salary

  • 28 days holiday each year, including bank holidays which increases annually up to a maximum of 33 days

  • Hotel incentive and recognition schemes (earn high street vouchers, overnight stays, paid birthday day off)

  • Access to our IHG Benefits portal, including discounts on some travel, leisure time activities, health, retail and motoring

  • Discounted accommodation with competitive colleague and friends and family rates at IHG hotels

  • Long service awards which increase with length of service

  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal

  • Rewards for delivering sensational service

  • Free meals on duty