IHG Afternoon Tea Waiter in York, United Kingdom
Afternoon Tea Waiter
Job Number EMEAA01853
Hotel Brand: Principal Hotels
Europe, Middle East, Asia & Africa - United Kingdom - Yorkshire - York
The Principal York, adjacent to the train station and dating back to 1878, provides the first tangible glimpse of the ambitions for and investment in the Principal hotel brand. All of the hotel’s 155 bedrooms have been given a beautiful look and feel by interior architects Goddard Littlefair, whilst the refurbished public spaces include The Garden Room, with views across the hotel lawns to York Minster in the background. The hotel also has a restaurant – The Refectory Kitchen & Terrace, serving fresh, seasonal produce from “God’s Own Country” – as well as a comfortable, cosy bar called the Chapter House.
Your day to day
An exciting opportunity has arisen for a Host to join the Garden Room team. Your role will be to provide a warm welcome to our guests in the Garden Room by delivering intuitive service to create distinctive guest experiences. The Garden Room is the centrepiece to our investment in the Principal York Hotel. Overlooking the hotel’s landscaped gardens, with views of York Minster beyond, the Garden Room is a luxurious drawing room where hotel guests and visitors alike can enjoy a pot of coffee in the morning, Afternoon Tea with a glass of champagne, or an expertly mixed cocktail or digestif. Key Duties and Responsibilities • Greet every guest, every time in a warm and friendly manner making them feel welcome • Develop a thorough knowledge of Afternoon Tea, accompanying Tea menu, and Champagne menus enabling you to answer guest queries with confidence • Provide a distinctive, warm, professional and intuitive guest service to our guests• Foster a one team approach within the restaurant & kitchen team • Passionate about being commercially best in class acting on “up sell” opportunities• Owns opening and closing duties including the set up and break down of stations, clearing and re-setting tables and checking tables before service is provided• Passionate about the overall cleanliness and presentation of the Garden Room and the hotel.
What we need from you
As a Garden Room Host it is essential you can display the following:• Excellent organisational and time management skills with attention to detail • Be empowered to use your initiative to ensure guest satisfaction • Ability to work under pressure, whilst maintaining a positive and can do attitude• Customer focused with the commitment to delivering sensational service
What we offer
• A competitive salary• 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)• Hotel based incentive and recognition schemes• Access to our Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring• Discounted accommodation with competitive colleague rates at our other hotels• Long service awards which increase with length of service• Excellent training and development opportunities within the hotel, the Company and our online e-learning portal• Rewards for delivering sensational service• Free meals on duty
Under the Immigration, Asylum and Nationality Act 2006, all prospective employees are required to provide official documentation of their eligibility to work in the UK.