IHG Bar Supervisor - Crowne Plaza White Plains New York in White Plains, New York
Bar Supervisor - Crowne Plaza White Plains New York
Job Number R156025
Hotel Brand: Crowne Plaza
Americas - United States - New York - White Plains
What’s your passion? Whether you’re into tennis, painting or gardening, at IHG we’re interested in YOU. The Crowne Plaza White Plains is a well known landmark hotel in the Westchester, White Plains area.
Located in the heart of the downtown district, this hotel enjoys an upscale and affluent clientele. The Crowne Plaza White Plains boasts an excellent local reputation and has served as host for many of Westchester’s most prestigious corporate and social clients.
By bringing your expertise and passion to any one of our brands, you will help us achieve our goal of creating great hotels guests love. We currently have a position available for AM Line Cook.
This will be an excellent opportunity for an outstanding individual who share our passion for taking care of our guests. This professionally trained individual must be dedicated to providing customers with prompt enthusiastic service.
Your day to day
JOB OVERVIEW Lead the day-to-day activities of a bar/lounge outlet. Provide beverage service to guests in a prompt and courteous manner while maintaining a high level of quality and consistency to ensure guest satisfaction.Ensure compliance with standards of service and operating procedures.
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS Follow procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions (obtain, count and secure bartender’s bank; receive cash and credit payments from guests; give accurate change and balance cash drawer at end of shift), (3) order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and breakage of glassware and supplies. Inventory unused liquor and beverages.
PEOPLE Schedule employees to ensure proper coverage. Communicate and enforce policies and procedures. Monitor performance and recommend disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions.Promote teamwork and quality service through daily communication and coordination with other departments.
GUEST EXPERIENCE Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills whenever possible to maximize revenues.
Prepare beverages requested by guests. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
RESPONSIBLE BUSINESS Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables, and other areas as required. Perform other duties as assigned.
What we need from you
QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent and at least 1-2 years restaurant management experience in a full service outlet or similar setting. Hospitality Management Degree or some college preferred.Must speak fluent English.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds
Moving about the outlet(s)
Handling objects, products
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork, ordering, interpreting results, and giving and receiving instructions.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
May be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the jo
What we offer
In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide and are available as well as access to wide variety of discount programs and the chance to work with a great team of people. Mostly importantly, we’ll give you the room to be yourself So What’s your passion? Please get in touch and tell us how you can bring your individual skills to IHG.IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans