IHG Director of Revenue Management-InterContinental Washington, DC-The Wharf in Washington, District Of Columbia
Director of Revenue Management-InterContinental Washington, DC-The Wharf
Job Number R157198
Hotel Brand: InterContinental Hotels
Americas - United States - District of Columbia - Washington
InterContinental Washington D.C. - The Wharf features 278 luxury guestrooms with 33 executive and presidential suites, uniquely inspired by the neighborhood to showcase a distinctive blend of contemporary style, classic sophistication, and sustainable design.
The Potomac River has been a single constant, writing the story of D.C., breathing life into the resurgence and influence of The Wharf and bringing together movements and cultures of the world. Featuring a state-of-the-art fitness center, a rooftop pool to take in the DC skyline, as well as 4,250 square foot spa, our guests have a myriad of ways to revel in relaxation before they take on the world.
This exciting role will be responsible for the following:
FINANCIAL RETURNS• Review all Prospective leads with DOSM and sales team to ensure optimal use of meeting space, revenue contribution, both for Rooms and Banquet, as well as ancillary revenue, DOR will determine how each booking will impact occupancy, average rate, and rooms profit over the dates in question. • Manage room and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotels in the market.• Collaborate with Sales Department on group rates, dates & pattern. Steer sales team towards shifting potential future business to a time frame which is most optimal for hotel, whenever possible.• Work closely with Regional Director of Revenue Management, hotel sales and hotel management to establish and implement pricing, yield, and selling strategies for the hotel, based on market factors and company guidelines. • Explore and provide variations in the market mix which would stimulate additional revenue without increasing costs.• Oversee and evaluate the effectiveness of any internal incentive programs for Front Office, Reservations, Sales and Convention Services. Provide the General Manager with clear payback analysis. Assist the General Manager in making necessary adjustments to any program.• Responsible for the maintenance of any software programs which contribute to the management of room’s revenue, including CONCERTO, SBRP, & Price Optimization Systems and any other Group Sales System.• Establish hotel pricing levels in all segments.• Monitor competitor strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management. Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.• Assist with the annual hotel budget development and ongoing results analysis for Rooms, Banquets and other revenue generating outlets• Develop and is accountable for Sales Strategy and accurate Forecasting• Guide the Reservations and Front Desk teams to achieve Revenue Optimization.• Provide suitable training, reinforcement and coaching for staff as necessary.• Work closely with DOSM, DOM and DOCS to develop and implement innovative revenue performance strategies at all levels.• Work with team and other key stakeholders to assess competitive data, brainstorm on new ideas to better implement strategies, develop innovative consulting or organizational tools, research trends, plan for implementation of targeted programs for hotel.• Analyze financial data, business intelligence, and vendor/market data for opportunities of improvement, including developing strategies and tactics to improve results.
Your day to day
PEOPLE• Promote teamwork and quality service through daily communication/briefings and coordination with other departments. Key departmental contacts include all hotel departments. • Cultivate collaborative, mutually supportive relationships with customers, community, Sales and hotel staff • Interact with outside contacts:o Guests – to ensure their total satisfactiono Corporate Revenue – to develop and implement support teams’ strategies o Vendors – to ensure their deliverables meet expectationso Owners – present strategies and goals, and results with positivity to ensure impact on relationship o Other contacts as needed (Professional organizations, community groups)
GUEST EXPERIENCE• Responsible for the daily room inventory management process. Actively monitor group blocks to determine rooms’ availability for sale. RESPONSIBLE BUSINESS• Work closely with the General Manager, Director of Sales & Marketing, Front Office Manager, Reservations Manager & Revenue Manager to ensure their departmental objectives and responsibilities to company managed hotels are met without having a negative impact on total rooms’ revenue management. This is with special attention to corporate marketing programs, special promotions, and IHG Rewards customers, local volume accounts, corporate negotiated accounts. (OMIT)• Prepare quarterly presentations or reports for the Revenue Management Committee and the Vice President of the team’s progress toward the goals of the five-year forecast. Include a detailed analysis on the impact of group bookings, adjustments to the current year forecast, and analysis of variances.• Conduct a weekly Revenue Management Meeting where the current 120-day booking period is evaluated for proper rate and availability control. As chairperson, the Director of Revenue Optimization gives a synopsis of results vs. decision form the previous week and leads discussion on future issues.• Prepare all reports and analyses necessary to conduct the above-stated meeting.• Receive all revisions to definite and tentative group bookings to prepare revised analysis as needed.• Develop and present at Owner’s monthly and /or quarterly meetings, presenting results as well as future strategies and outlooks for the hotel and market(s)• Prepare monthly forecasts and annual budgets for Rooms, and assists with Banquet and ancillary revenues forecasts for the hotel• Perform other duties as assigned.
ACCOUNTABILITYThis job is the top revenue position in the hotel and is responsible for managing the hotel’s revenue-related strategies, subordinate revenue managers, achieving and exceeding the hotel’s RevPAR Index and RevPAR goals. Typically exists in a large full service, luxury, or resort hotel with a wide range of services and facilities and may have area or multi-unit responsibilities.
What we need from you
Bachelor’s degree in Hotel Administration, Business Administration and 2 plus years hotel management experience. MBA degree and previous Revenue Management or Pricing experience is preferred. Must speak fluent English.
This job requires ability to perform the following:• Carrying or lifting items weighing up to 10 pounds• Use a keyboard to operate various property management and reservations systems, etc.
Other:• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.• Understanding of microeconomics as it applies to hotel business.• Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.• Strong computer skills are required.• Strong reading and writing abilities are required.• Problem solving, reasoning, motivating, organizational and training abilities are used often.• Ability to travel to attend workshops, specialized training and or certifications.• May be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability, and life insurance, and a matched 401(k) program . Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans