IHG Room Service Supervisor in United States

Room Service Supervisor

Job Number EMEAA02579

Hotel Brand:

Europe, Middle East, Asia & Africa - - -


About us

The elegant proportions of the Georgian terraced townhouses made Blythswood Square an appropriately grand location for the Royal Scottish Automobile Club, who made what is now the hotel its headquarters for almost 80 years. Steeped in motor-racing history, Blythswood Square Hotel includes 100 bedrooms and suites, an award-winning Champagne and cocktail bar, a lively restaurant and a fabulous spa. It's also Glasgow's only 5-star hotel.

Your day to day

To organise and plan the daily duties of the department, train the team on the hotel standards and provide a restaurant quality experience for our guests choosing to dine in their room.Key Responsibilities and DutiesDaily restocking of Minibars in every bedroomDelivery and replenishment of guest amenities on a daily basisTaking room service requests from guests and owning the order from call, to delivery and collection.Maintaining a tidy and organised departmentTraining Room Service team membersAttend the daily and weekly communication meetings to keep up to date on hotel business levels and expectations from the Room Service department.Writing the weekly department rota and managing team holidays

What we need from you

You’ll be committed to delivering fantastic customer service, but will also be a competent leader with strong communication skills that mean you can interact with all levels of colleagues and guests.With a flexible approach, and able to quickly adapt to change, you’ll have worked in this environment before and have a real eye for detail. Ideally you’ll have leadership experience in an F&B environment and the proven ability to go the extra mile for our customers.You will be organised and structured and be able to multi-task and prioritise as required

What we offer

A competitive salary28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)Hotel based incentive and recognition schemesAccess to our Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoringDiscounted accommodation with competitive colleague rates at our other hotelsLong service awards which increase with length of serviceExcellent training and development opportunities within the hotel, the Company and our online e-learning portalFinancial rewards for delivering sensational serviceFree meals on dutyAs you may have heard, on 25 May the data laws are changing for the better. This means you'll have better control of your own data and how it's used. We want to reassure you that we treat your details carefully and your data with the utmost respect. So we've updated our Privacy Policy to reflect how we collect, protect and handle your personal information.