IHG HR Manager in United States
Job Number EMEAA03588
Hotel Brand: Crowne Plaza
Europe, Middle East, Asia & Africa - - -
The bright and modern Crowne Plaza Brussels Airport hotel is your peaceful retreat in the Corporate Village, 5 minutes by shuttle from Brussels Airport. FREE WIFI anytime, anywhere. Arrive at the calm oasis of Crowne Plaza Brussels Airport, surrounded by rolling lawns and a serene lake dotted with birds and ducks, to enter the light-filled, 6-storey atrium. The elegant ambiance of the Lobby is defined by clean lines and sleek furniture, which you'll find with added warmth in your stylish room or Suite, Stroll to nearby companies in the Corporate Village. Crowne Plaza Brussels is a short drive from the Brussels ring road, and you can leave your vehicle in our car park. Catch the shuttle from the hotel to Brussels Airport, where trains connect to the City Centre in 20 minutes. You can host events for up to 350 in our 16 meeting rooms and share Belgian beers afterwards in the dark wood surrounds of The Bar. Toast business success over succulent lobster or steak at our gastronomic Restaurant, or upgrade to Club level to challenge colleagues on the Wii in our exclusive Sky Lounge. Reflect on a stay worth celebrating in the Fitness Centre's sauna or steam room.As HR Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.
Your day to day
People• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey• Educate and train managers on HR disciplines to foster productivity and enhance performance• Welcome and conduct new team member orientation • Oversee maintenance of accurate and up-to-date personnel files and records for all employees• Ensure hotel or company hiring standards and applicable laws and regulations are followed • Build great relations with outside contactsResponsible Business • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community• Ensure compliance with relevant employment laws, policies and procedures • Conduct annual HR compliance/standards self-audit• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues• Other ad-hoc duties – unexpected moments when we have to pull together to get a task doneGuest Experience• Develop creative ways to inspire and motivate team members to provide guests with a unique experience• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.Financial • Help create the Human Resources department budget and control expenses• Monitor staffing to manage costs
What we need from you
• High school diploma / secondary education / equivalent• 2 years’ related experience in Human Resources, or an equivalent combination of education and experience • Some college courses in Human Resources, Employment Law or related field preferred.• Must speak fluent English• Other languages may be preferred
What we offer
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.