IHG Front Desk Agent - InterContinental Toronto Centre in Toronto, Ontario

Front Desk Agent - InterContinental Toronto Centre

Job Number AMER00115

Hotel Brand: InterContinental Hotels

Americas - Canada - Ontario - Toronto

Description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Your day to day

  • Welcome guests in a friendly, prompt, and professional manner

  • Register guests, issue room keys, provide information on hotel services and room location

  • Answer phones in a prompt and courteous manner

  • Up-sell rooms where possible to maximize hotel revenue

  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank

  • Issue, control, and release guest safe-deposit boxes

  • Communicate any outstanding guest requests and issues to management that may require additional monitoring or follow-up

  • Respond appropriately to guest complaints and make appropriate service recovery gestures in order to ensure total guest satisfaction

  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes

  • Promote teamwork and quality service through daily communications and coordination with other departments

  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

  • Frequently standing up behind the desk and front office areas

  • Carrying or lifting items weighing up to 50lbs

  • Handling objects, products, and computer equipment

  • Use a keyboard to operate various property management, reservations systems, etc.

  • Communication skills are utilized a significant amount of time when interacting with guests and employees

  • Reading and writing abilities are utilized often

  • Basic math skills are used frequently

  • Problem solving, reasoning, motivating and training abilities are often used

  • May be required to work nights, weekends, and/or holidays

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved, and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.