IHG Manager Outside Sales in Seattle, Washington

Manager Outside Sales

Job Number R156966

Hotel Brand: Even Hotels

Americas - United States - Washington - Seattle

Description

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

Develop business through direct sales solicitation for an assigned territory or market segment(s).

Financial Returns:

  • Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded.

  • Actively prospect and qualify new business.  

  • Achieve personal and team goals as assigned.

  • Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.  Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.

  • May assist in developing and implementing sales plans.  May also participate in the annual budgeting and planning process.

PEOPLE:

  • Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.  Disseminate sales-related information to other departments as appropriate.

  • Arrange and conduct special events, site inspections, and off-site presentations for potential clients.  Entertain clients in accordance with established company and hotel policies and guidelines.

  • Maintain client files and update information daily in accordance with established departmental policies and procedures.  Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.

  • Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments.  

 

GUEST EXPERIENCE:

  • Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.

  • Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.

  • Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include all hotel departments.  

  • Interact with outside contacts:

  • Guests – to ensure their total satisfaction

  • Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business

  • Other contacts as needed (Professional organizations, community groups)

RESPONSIBLE BUSINESS:

  • Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.

  • Perform other duties as assigned.

  • May serve as "Manager on Duty" when required

What we need from you

Some College plus 1-2 years sales or marketing related experience, or equivalent combination of education and experience.  Related degree preferred.  Prior hotel sales experience preferred.  Must speak fluent English.  Other languages preferred.

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions,  and training.

  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

  • Problem solving, reasoning, motivating, organizational and training abilities are used often.

  • Ability to travel to attend workshops, tradeshows, conventions, etc.

  • May require a valid Driver’s License.

  • May be required to work nights, weekends, and/or holidays.

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans