IHG Event Executive in Prachuabkhirikhan, Thailand

Event Executive

Job Number EMEAA03893

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa - Thailand - Prachuap Khiri Khan - Prachuabkhirikhan

Description

About us

BEACHFRONT RESORT IN HUAHINCompanies with a presence in almost 100 countries. At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.We love the individual talents, interests and dreams that make you who you are. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.Overlooking pristine white sands, InterContinental Hua Hin Resort is an elegant Hua Hin hotel near the beach and has two beachfront villas with private plunge pools. Let InterContinental Hua Hin Resort's private jet fly you here from Bangkok. Choose from eight restaurants and bars serving authentic Thai cuisine and international fare. This Hua Hin hotel near the night market offers many shopping and dining options, with further diversions of golf, elephant treks and the Royal Summer Palace. At InterContinental Hua Hin Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself.

Your day to day

The Events Executive will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, increasing customer satisfaction, and driving incremental revenue to the hotel.FINANCIAL RETURNS• Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise guest experience• Prepare Weekly Events Forecasts and other supporting documents• Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction• Ensure timely delivery of Master Invoice to customers and facilitate payment • Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciledPEOPLE• Team up with counterpart MICE Fulfillment staff to deliver sector/customer specific services when necessary• Communicate to his/her superior any issues encountered and other relevant information• Attend and participate in training sessions, daily briefings and other meetings as required• Where applicable, supervise, guide and train Events Coordinators in carrying out their responsibilitiesGUEST EXPERIENCE• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity• Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing• Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience• Assigned upon situation, as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly• Ensure the organisation of post-event calls and Feedback Survey collection, and follow up with customers to obtain event feedback and identify further business opportunitiesRESPONSIBLE BUSINESS• Develop awareness and reputation of the hotel and the brand in the local community• Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

What we need from you

Degree or Diploma, and a minimum of one year of relevant experience in meeting planning. Relevant experience in the service industry would be an advantage. Type and level of experience required may vary slightly based on size and complexity of operation.Expected to possess the following skills:• Good communication and negotiation skills• Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required• Strong organisational skills required to maintain electronic and paper filing systems• Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.• Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports• Excellent PC skills (including MS Office)