IHG Duty Manager - Crowne Plaza Perth in Perth WA, Australia

Duty Manager - Crowne Plaza Perth

Job Number EMEAA03809

Hotel Brand: Crowne Plaza

Europe, Middle East, Asia & Africa - Australia - Western Australia - Perth WA

Description

Your day to day

As a full time Duty Manager (Guest Experience Manager), you'll be offering guests a warm welcome to the hotel or a fond farewell on departure and assisting with anything in between as well as overseeing the Hotel Operations in the absence of department heads and Senior Management.

  • Having authentic conversations with our guests to resolve their issues, queries or concerns

  • Being the first point of contact for any critical emergency situations

  • Leading the team to deliver results that positively impact guest experience and overall Hotel performance

  • Focusing on team development to ensure our team are continuously learning and broadening their skills

What we need from you

  • Experience - Minimum one year experience in a Duty Manager or Front Office Supervisory role

  • Positive energy, eye for detail, and passion for delivering great guest experiences

  • Ability to have genuine connections with guests and colleagues

  • Ability to work in a fast-paced environment and prioritise workload

  • Strong attention to detail, written and verbal communication and organisational skills

  • Team player with a collaborative approach to work

  • Advantageous to hold manual drivers license and an Approved Managers Certificate

  • Flexibility - nights, weekend and public holiday shifts are all a part of the job

  • Working Rights - you must have unrestricted and unlimited working rights in Australia.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.