IHG Duty Manager - Crowne Plaza Perth in Perth WA, Australia
Duty Manager - Crowne Plaza Perth
Job Number EMEAA03809
Hotel Brand: Crowne Plaza
Europe, Middle East, Asia & Africa - Australia - Western Australia - Perth WA
Your day to day
As a full time Duty Manager (Guest Experience Manager), you'll be offering guests a warm welcome to the hotel or a fond farewell on departure and assisting with anything in between as well as overseeing the Hotel Operations in the absence of department heads and Senior Management.
Having authentic conversations with our guests to resolve their issues, queries or concerns
Being the first point of contact for any critical emergency situations
Leading the team to deliver results that positively impact guest experience and overall Hotel performance
Focusing on team development to ensure our team are continuously learning and broadening their skills
What we need from you
Experience - Minimum one year experience in a Duty Manager or Front Office Supervisory role
Positive energy, eye for detail, and passion for delivering great guest experiences
Ability to have genuine connections with guests and colleagues
Ability to work in a fast-paced environment and prioritise workload
Strong attention to detail, written and verbal communication and organisational skills
Team player with a collaborative approach to work
Advantageous to hold manual drivers license and an Approved Managers Certificate
Flexibility - nights, weekend and public holiday shifts are all a part of the job
Working Rights - you must have unrestricted and unlimited working rights in Australia.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.