IHG Club Lounge Service staff ANA CROWNE PLAZA HOTEL OSAKA in Osaka, Japan
Club Lounge Service staff ANA CROWNE PLAZA HOTEL OSAKA
Job Number EMEAA01587
Hotel Brand: Crowne Plaza
Europe, Middle East, Asia & Africa - Japan - Osaka -
ANA CROWNE PLAZA HOTEL Osaka belonging to Intercontinental Group with the world’s largest number of rooms was branded to current one from ANA Hotel Osaka in October, 2008. The operation has been implemented by IHGANA Hotels Group since then.
●To provide high-level food & beverage service in accordance with department standard & work process. ●To report to direct supervisor the information on any issues and guests’ comments. ●To provide service effectively by having all of the staff recognize their roles for the following behaviors: ・ Greetings for guests and escort to the table. ・ To explain to the guests each day’s special drink and offer them ・ To correctly cope with meal orders ・ To make effective use of tray or tray-jack. ・ To take orders of food & beverage promptly. ・ To handle any payment correctly ・ To clean up and put in place the work area promptly and keep it clean. ・ To wash the ash trays on regular basis. ・ To answer the guests’ questions on food & beverage. ● To provide the F&B service effectively by having employees secure the following situations:・ To offer Food & beverage to the guests and replenish on regular basis. To follow the reliable Alcohol service rules. ・ To answer the guests’ questions on wine. To advice a type of wines& styles and take orders and serve them. ・ To offer and sell a guest a cocktail. ・ To prepare the cocktail and serve it. ・ To serve hot coffee and tea based on the standard. ● To observe the standard of patron care by making the following effort: ・ To advice the guests regarding alcoholic beverage. ・ To advice the guests regarding the alcohol percentage and its behave. ・ To check the drunkenness of guests and take appropriate measures. ・ To inform the guests of our hotel’s policy on smoking.・ To watch any elements preventing the guests’ overall comfort. ● To take appropriate measures to solve the guests’ complaints.
Expectations & Skills ) ・ To put emphasis on treatment of customers and respond sincerely and quickly to the customers.・ To be able to develop a trusting relationship with customers for a long term through Club Lounge operation which provide high quality & high level service. ・ To be interested in the jobs for helping VIP and guests from abroad to stay at the hotel more comfortably by suing English communication skills .・ To be able to address any matters with leadership and a positive attitude.・English communication skills (Intermediate or higher)
Staff of Rooms, whom our guests will meet, have a crucial role in the guests' decision of the first impression of hotel. In our hotel, there is an environment in which employees can develop themselves by trying to improve through the training program and learning from other colleagues, aiming at giving the guests service, which enables them to make an impression on them.