IHG Reservations Agent | InterContinental Sydney in New South Wales, Australia
Reservations Agent | InterContinental Sydney
Job Number EMEAA02891
Hotel Brand: InterContinental Hotels
Europe, Middle East, Asia & Africa - Australia - New South Wales -
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
Your day to day
You will complete all reservations in a timely fashion whilst providing a high standard of customer service to all callers and via email. You will negotiate with caller on an alternative rate if rate resistance is shown accordingly to our revenue strategies. You will ensure that all sales principals are used for every call handled and also work to exceed set individual targets for every call handled whilst dealing with any difficult callers with a calm and professional approach.
What we need from you
- Confidence in your communication skills and the ability to interact and build relationships with clients and colleagues* A strong commitment to delivering a five-star experience* Previous experience in customer service desirable* To be a highly organised person who has a focus on detail and the ability to multitask* Advanced knowledge of all Microsoft applications, Opera* A team player attitude but the capability to work independently* The ability to be adaptable when faced with pressurised situations
What we offer
At InterContinental we are passionate about giving you room to learn new skills and grow your career. We work hard to provide a supportive environment where you're recognised and rewarded for your achievements. You'll have access to hotel discounts worldwide and opportunities to learn a range of skills through our extensive learning platform. To make life easier, you will receive free duty meals each shift you work & a laundered uniform. You'll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental Sydney a great place to work. But most importantly, we'll give you Room to be yourself.