IHG Club Floor Supervisor - InterContinental Muscat in Muscat, Oman

Club Floor Supervisor - InterContinental Muscat

Job Number EMEAA04747

Hotel Brand:

Europe, Middle East, Asia & Africa - Oman - OM-MA - Muscat

Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Located on beach front and with a view of the Hajjar Mountains, InterContinental Muscat is a five-star resort in the heart of the city's residential, government and diplomatic quarter.

The hotel's Palm Beach Club offers two floodlit tennis courts, a 25-metre olympic size pool, a leisure pool, a fully equipped fitness center, sauna, jacuzzi and easy access to the beach. Local sites of interest include the Grand Mosque, Opera House and Amouage Perfume Factory.

Your day to day

As a Club Floor Supervisor, you will supervise and participate in efficient handling of all guest related tasks as per Club InterContinental standards. You will:

  • Perform, assist and provides directions to all Club InterContinental Floor Agents on their duties.

  • Co-operates, co-ordinates and communicates with other hotel

  • Monitors Club Floor agents to ensure maximum guest satisfaction through personal recognition and prompt cordial attention throughout guests stay.

  • Establishes and maintains effective employee relations.

  • Assist in identifying training needs, develops formal training plans and implements training sessions for Club Floor Agents.

  • Informs other operating departments, notable Housekeeping and Food and Beverage, on matters that concern them.

  • Review arrivals lists for all arrivals and VIP's to check room allocation, amenities, special requests and arrival times in order to ensure guest satisfaction upon arrival.

What we need from you

  • Demonstrate service attributes in accordance with industry expectations and company standards to include:-

  • Being attentive to guests

  • Accurately and promptly fulfilling guest requests

  • Understand and anticipate guest needs

  • Maintain a high level of knowledge which will enhance the guest experience

  • Demonstrate a service attitude that exceeds expectations

  • Take appropriate action to resolve guest complaints

  • Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.

  • Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.

  • Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in your region.

What we offer

We’ll reward all your hard work with a great salary and benefits including a great room discount with IHG hotels worldwide. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here at http://careers.ihg.com/ to find out more about us.