IHG Guest Experience Specialist (1/FT) | InterContinental Miami Downtown in Miami, Florida

Guest Experience Specialist (1/FT) | InterContinental Miami Downtown

Job Number R159567

Hotel Brand: InterContinental Hotels

Americas - United States - Florida - Miami


About us

Do you see yourself as a Guest Experience Ambassador at the InterContinental Miami? What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. We're looking for more people like this to join our friendly and professional team. A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Home to #ONEGREATTEAM of 500+ employees, ranked as TOP WORKPLACE for five years in a row by the Sun Sentinel in South FL.

Your day to day

This role has overall responsibility with day-to-day activities of the Front Office Department. The Guest Experience Ambassador collaborates with the Front Office team to review guest feedback and ensure improvements are made when needed. This role includes consistent direct guest contact and demonstrates our brand with each connection.

What we need from you

Requirements include a High school diploma, or equivalent, plus experience and/or knowledge of hotel business. Understanding of quality management practices and data collection methods. Some college with previous training in quality is desirable. You must be able to utilize computers for reporting and analysis of data and development of correspondence; promote positive work relationships; and demonstrate follow-through, organizational skills and the ability to work with minimal supervision while maintaining confidentiality. You may be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.