IHG Duty Manager in Manila, Philippines
Job Number MAN000766
Hotel Brand: Holiday Inn
Europe, Middle East, Asia & Africa - Philippines - National Capital Region (Manila) - Manila
What is your passion? Whether you're into books, sports or singing, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people that help us create great hotels guests love. At the moment we're looking for an Duty Manager to join our sincere, energetic and innovative team at Holiday Inn Manila Galleria.
Your day to day
You'll be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolves any issues that may arise; supervise, direct and support Reception, Concierge, Guest Relations and Reservations teams during peak periods, assist Guest Relations in greeting, rooming, and sending off VIP guests, conduct daily departmental briefings and provides input for regular Front Office meetings. You'll also check billing instructions and monitors guest credit. Analyses and approves discounts and rebates, analyse the rate variance report to ensure rooms revenue control, take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures.
What we need from you
Ideally, you'll have a minimum 3 years experience in a hotel front office department with experience in both front desk and reservations with a minimum 1 year experience as a team leader, shift supervisor, assistant manager or duty manager. You'll have excellent customer relations, problem solving and time management skills, have a working knowledge of hotel property management systems such as Fidelio, Opera, Lanmark etc and an understanding of point of sales systems such as Micros.
What we offer
In return, we'll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself. So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG. To find out more about us or any other jobs with IHG please look at www.ihg.com/careers