IHG Sales Associate, Global Accounts in Makati City, Philippines

Sales Associate, Global Accounts

Job Number R158566

Hotel Brand: IHG Corporate

Europe, Middle East, Asia & Africa - Philippines - National Capital Region (Manila) - Makati City


About us

IHG is one of the world's leading hotel companies, with more than 375,000 people working across almost 100 countries to deliver True Hospitality for everyone.

We believe in making you feel welcome and valued, wherever you are in the world. That’s because we truly care about people and the communities we serve, and because we pride ourselves on providing the highest quality of service.

Your day to day

The Sales Associate, Global Accounts works with Global Account Directors (GADs) to provide support to IHG’s Global Account portfolio. The SAGA serves as a key liaison between the GAD and internal and external contacts, including communication with hotels. The role also focuses on RFP support and requires preparation of a significant number of reports and presentations.

  • Key Liaison with Hotels and stakeholders for information and support on IHG’s strategic accounts.

  • Point of contact for hotels when seeking information, advice and RFP support for global accounts

  • Maintain excellent knowledge of global accounts through research and reading of industry and company news and updates.

  • Find optimum ways to communicate and escalate issues and opportunities to portfolio GADs.

  • Work with GAD and stakeholders to handle global account complaints, communications and opportunities.

  • Compose clear and concise correspondence.

  • Global Account RFP Accountability

  • Work with GADs to handle all administrative aspects of RFPs for global accounts.

  • Communicate with hotels, ensuring that timely responses and feedback is given.

  • Work with hotels to provide guidance and resolve questions and issues with RFPs.

  • Support Account Portfolios

  • Research, compile and analyze a variety of moderately complex data for reporting.

  • Prepare and distribute a variety of reports, presentations, newsletters, studies and/or other support documentation.

  • Gather and summarize information from various sources as requested.

What we need from you

  • Clear, concise and succinct communication skills, including adapting both verbal and written communication to the need and level of user.

  • Time management skills, attention to detail and ability to manage multiple tasks/clients required.

  • Ability to network and build and manage relationships with stakeholders. Ability to interact on a professional level with management and clients.

  • Ability to maintain a consistent, high quality customer-focused orientation, including providing clear and accurate information; explaining procedures and materials or providing supplemental information

  • Strategic thinking – ability to systemically solve problems and anticipate issues.

  • Excellent PC Skills (including Word; Excel; Outlook)

  • Experience in an important support or sales role such as Personal Assistant, Sales Coordinator or Sales Executive is a plus.