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IHG Turndown Room Attendant- InterContinental Hotel Los Angeles Century City at Beverly Hills in Los Angeles, California

Turndown Room Attendant- InterContinental Hotel Los Angeles Century City at Beverly Hills

Job Number R162502

Hotel Brand: InterContinental Hotels

Americas - United States - California - Los Angeles


About us

Do you see yourself as a Turndown Attendant? What's your passion? Whether you're into skiing, board games or just playing with the kids, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Ideally located on Avenue of the Stars in Century City, the InterContinental Los Angeles Century City at Beverly Hills Hotel is just minutes away from Beverly Hills and close to LAX airport, Santa Monica and Hollywood. Our property offers 364 elegant guest rooms, including 150 spacious suites, all with private balconies and inspiring panoramic views of the ocean or the Hollywood Hills. Dedicated to providing guests with exceptional service, the InterContinental Los Angeles Century City at Beverly Hills evokes a unique combination of understated elegance and modern luxury.

Your day to day

This position will provide turndown service and ensures clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. •Provide turndown service according to established brand or hotel standards and procedures such as turning down linens, closing drapes, refresh amenities, etc.•Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. as needed. May include cleaning of kitchen area, coffee maker, cups, glasses, silverware, etc.•Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.•Report to supervisor needed repairs or unsafe conditions.•Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.•Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.•Promote teamwork and quality service through daily communication and coordination with other departments. •Report, turn-in and/or log all lost and found items according to established procedures.•Perform other duties as assigned.

What we need from you

Requirements include basic reading, writing, and math skills. Some housekeeping experience and ability to speak English is preferred. This job requires ability to perform the following: carrying or lifting items weighting up to 50 pounds and pushing and or pulling approximately 200 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping, and kneeling. You may be required to work, nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.