IHG Housekeeping Houseman - InterContinental Houston Medical Center in Houston, Texas

Housekeeping Houseman - InterContinental Houston Medical Center

Job Number R157093

Hotel Brand: InterContinental Hotels

Americas - United States - Texas - Houston

Description

About us

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

AtInterContinental Hotels & Resorts ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.

  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Your day to day

FINANCIAL RETURNS

  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

  • Promote teamwork and quality service through daily communication and coordination with other departments.

  • Report to supervisor needed repairs or unsafe conditions.

GUEST EXPERIENCE

  • Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

  • Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

RESPONSIBLE BUSINESS

  • May collect newspaper and other items for recycling.

  • Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.

  • Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.

  • Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.

  • Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.

  • May regularly assist with deep cleaning projects.

  • May assist with other duties as assigned.

What we need from you

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds

  • Frequently standing up and moving about the facility

  • Frequently handling objects and equipment to maintain the facility

  • Frequently bending, stooping, and kneeling,

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.

  • Reading and writing abilities are utilized often when reading assignments and completing checklists.

  • May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability, and life insurance, and a matched 401(k) program . Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans