IHG Concierge in Houston, Texas
Job Number R190069HOUIT0
Hotel Brand: InterContinental Hotels
Americas - United States - Texas - Houston
Do you see yourself as a Concierge? What's your passion? Whether you're into tennis, shopping or cooking, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:• Be charming by being approachable, having confidence and showing respect.• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownershipof getting things done.• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Your day to day
FINANCIAL RETURNS• Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable.PEOPLE• Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.GUEST EXPERIENCE• Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.• Respond appropriately to guest concerns or complaints in a timely manner. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.RESPONSIBLE BUSINESS• Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand.• Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc.
What we need from you
High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience. Some College and knowledge of locale preferred. Must speak fluent English. Other languages preferred.This job requires ability to perform the following:• Carrying or lifting items weighing up to 25 pounds• Handling objects such as phone, computer keyboardOther:• Communication skills are utilized a significant amount of time when interacting with guests and third parties.• Reading and writing abilities are utilized often when completing departmental records/logs, tagging bags, etc. • May be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which include healthcare, dental, vision and life insurance support, disability coverage and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.