IHG Captain, Room Service - InterContinental Houston Medical Center in Houston, Texas

Captain, Room Service - InterContinental Houston Medical Center

Job Number R157104

Hotel Brand: InterContinental Hotels

Americas - United States - Texas - Houston

Description

About us

At InterContinental Hotels & Resorts ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.

  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Your day to day

FINANCIAL RETURNS

  • Complete customer payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.

  • May answer room service phones and record orders; utilize up-selling techniques to increase sales.

PEOPLE

  • Assist in the scheduling and training of room service staff.

  • Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.

GUEST EXPERIENCE

  • Deliver and serve food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.

  • Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

RESPONSIBLE BUSINESS

  • May be required to retrieve trays from guest rooms and hallways within prescribed period of time.

  • Describe all menu items, methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests.

  • Perform set-up and closing side-work; stocks service station, makes coffee, etc. Preset trays as necessary; prepares flatware “roll-ups”.

  • May assist with other duties as assigned.

What we need from you

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations.

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds

  • Moving about the kitchen, corridors, elevators, etc.

  • Handling food objects, products and utensils

  • Bending, stooping, kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests, room service staff, cooks, and supervisor.

  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

  • Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

  • Basic math skills are frequently used when handling cash and credit.

  • May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability, and life insurance, and a matched 401(k) program . Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans