IHG Guest experience Manager : ANA Crowne Plaza Chitose in Hokkaido, Japan

Guest experience Manager : ANA Crowne Plaza Chitose

Job Number EMEAA04789

Hotel Brand: Crowne Plaza

Europe, Middle East, Asia & Africa - Japan - Hokkaido -



ANA Crowne Plaza Chitose ", is an authentic city and airport hotel located close to Hokkaido gateway Sapporo New Chitose Airport. Proximity as well connection to Sapporo business district as well Shikotsu Lake and many prestigious golf courses. Chitose itself is surrounded by rich nature and is a great location for sightseeing as well as for business needs. Besides the banquet room which can accommodate a maximum of 1000 people, the hotel has various dining options such as an all-day dining, an authentic local robatayaki restaurant, a sports themed bar equipped with state-of-the-art golf simulators, billiard and darts. Boasting 438 rooms, it is one of the leading hotels in Hokkaido and popular amongst many visitors throughout the year.


・Make sure our guests always get a warm welcome and a sincere farewell from you and your team ・Deliver a memorable experience to guests with a swift and personal service ・Resolve guest issues and use their feedback to improve guest satisfaction・Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants ・Make great guest relationships in a very short space of time・Effortlessly meet the diverse cultural needs of guests from around the world


At least experience in an upscale hotel / equivalent environment as a Lobby Service or or related disciplineFluent English and local language is essential, any additional other languages would be greatAt least one years’ supervisory experience or equivalent combination of education and experiencePosition is open to foreign nationals holding local work permit or working visa.


ANA Crowne Plaza Chitose offers Global Hospitality, influenced by Japanese Hospitality services to all our customers with a motto of being Happy. We are seeking for individuals whom are ready to further develop their careers. As one of the world's leading IHG group hotels, it is ideal for people who want to be active in a global work environment and in return we offer competitive packages.