IHG Guest Experience Trainer - F&B Specialist - Learning and Development - IHG® Dubai Festival City in Dubai, United Arab Emirates

Guest Experience Trainer - F&B Specialist - Learning and Development - IHG® Dubai Festival City

Job Number EMEAA01808

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa - United Arab Emirates - Dubai -


About us

Do you see yourself as a Guest Experience Trainer - F&B Specialist - Learning and Development at InterContinental Hotels Group Dubai Festival City?What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG® we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead. The InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of -the-art gymnasium facilities, and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 1200 colleagues who are always finding ways to make every guest’s experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

Your day to day

At the moment we're looking for a Guest Experience Trainer – Food and Beverage Specialist to join our Learning and Development team at IHG® Dubai Festival City Cluster.Under the guidance and supervision of the Director of Learning and Development of IHG® Dubai Festival City policies and procedures, implements Human Resource policies and procedures, and enforces the IHG® HR framework including systems of Recruitment, Induction and orientation, Performance Appraisal, Employee Administration and Succession Planning.Key responsibilities are:-Ensure all Food & Beverage colleagues are equipped with tool to perform incremental revenue -Consult respective department heads to conceive, develop and deploy Food & Beverage trainings to ensure consistent and effective delivery of technical and service skills training to the brand and hotel standards -Apply a systematic approach to training and development across all Food & Beverage departments -Provide on-going coaching and refresher training for departmental trainers’ skills improvement to Food & Beverage trainers-Ensure all Food & Beverage new joiners have a room to have a great start in line with IHG commitment-Maintains effective communications at all levels of management and colleagues-Establish training system and maintain records of all training concerns design and implement tracking tools and processes for on-going skills evaluation and coaching-Work in close coordination with Departmental Trainers to ensure the highest standards of brand delivery and guest service are maintained in accordance with goals, objectives and standards set by the Food & Beverage division -Assists the Learning & Development Director, where appropriate, in the development and preparation of the Hotel’s Training Plan, Departmental Training Reviews and Training Incentive Program-Prepare and submit periodic reports for management’s use in accordance with Corporate and government requirements, such as department training review reports, monthly training report, etc.-Work in close coordination with Quality & Business Excellence Manager to ensure the highest standards of brand delivery and guest service are maintained in accordance with goals, objectives and standards set-Perform scheduled service audits ensuring compliance with service, brand and mystery shopper standards-Use the analysis of guest feedback to develop training content to address areas of concern-Maintain an active presence within departments to observe and assess effectiveness of training initiatives on daily operations, discuss obstacles with key stakeholders and plan accordingly-Coordinate with departmental trainers to drive a culture of continuous improvement through accountability and adherence to standards -Participate in periodic Guest Experience meetings to contribute with their knowledge of findings-Support Quality & Business Excellence Manager in Key Driver Hearbeat Action planning meetings and plan delivery-Key Stakeholder for implementation and follow-up for Hearbeat action plans -Support all brand standard compliance

What we need from you

Ideally, you'll have some or all of the following qualifications and experience we're looking for: Required Skills and Experiences:Preferred candidates will be able to demonstrate a strong understanding/experience of Hotel Operations in a multi-cultural environment, experience of working with metrics and measurement to drive continues improvement and evaluates effectiveness of initiatives and would have worked for a minimum of 2+ years.Ultimately, you will be able to demonstrate excellent written and verbal communication in English and knowledge of Middle East legislations. The ideal candidate will be a self-starter with the ability to understand the business and link the business environment to the HR People agenda; have a high level of drive for results; will be adaptable and flexible with the ability to build relationships and gain trust and support of senior managers; strong planner and organizer with attention to detail and possess a high level of integrity to lead by example and gain respect of peers and colleagues-Bachelor’s Degree in Human Resources Management / CIPD Certified or Hospitality Management-Food and Beverage operational background is a must have-Certified Hospitality Trainer would be an advantage

What we offer

In return we'll give you a competitive benefit package including accommodation, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to be yourself. At IHG® we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies. So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG®. To find out more about us or any other jobs with IHG® please look at www.careers.ihg.com