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IHG Specialist Facilities in Ciudad de México, Mexico

Specialist Facilities

Job Number R181274

Hotel Brand:

Americas - Mexico - Ciudad de México -


About us

Do you see yourself as a Facilities Specialist ?

What's your passion? Whether you're into bowling, bird watching or ballet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Our Mexico's Reservations Center is currently seeking a Facilities Specialist (English and Spanish speaker) to consult with company management, staff, vendors and contractors in regard to office relocations, reconfigurations, furniture installations, repairs and maintenance as well as building operations, security services and video conferencing.

Your day to day

  • Develop and implement repair and maintenance budget expenditures in coordination with staff, vendors, and suppliers of facility-related services.

  • Consult with company management and staff to determine space usage, requirements, and office design. Create and implement space plans to meet organizational needs.

  • Manage various projects to include maintenance, relocations, reconfigurations, and construction.

  • Facilitate employee and equipment moves with Facilities, Desktop Services, Telephone Services, Network Services, and external contractors.

  • Coordinate and facilitate outsourced services (movers, furniture repairs, maintenance engineers, contractors) and monitor work progress and quality to ensure customer satisfaction.

  • Develop company facility standards, procedures, policies and processes for inspections, maintenance, space usage and vendor management. Monitor and report on space usage and availability.

  • Conduct regular building and furniture inspections. Recommend service providers and oversee repairs, track progress. Conduct building inspections and determine implementation of maintenance projects, services and improvements within budget.

  • Respond to building emergencies (e.g. medical, fire, weather, theft) to ensure the appropriate course of action is taken to protect the company assets and personnel.

  • Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.

  • Compile and analyze information regarding technical issues related to the overall facility, and communicate appropriate course of action to appropriate staff.

What we need from you

Education – Associate Degree or technical institute degree/certificate or an equivalent combination of education and work-related experience.

Experience – 3 to 5 years progressive work related experience in office relocations, inspections, all phases of maintenance and upkeep of office buildings and furniture with demonstrated proficiency and understanding in one or more functions related to the position.

Technical Skills and Knowledge

  • Demonstrated proficiency in conducting moves, repairs and maintenance.

  • English intermediate level (able to maintain a business conversation).

  • Demonstrated knowledge and understanding of building infrastructure (operating systems including HVAC, UPS, electrical, plumbing, etc.) and single line drawings.

  • Demonstrated understanding of office furniture systems, videoconferencing systems and A/V systems with a basic knowledge of computer hardware, software and networking systems.

  • Demonstrated knowledge of OSHA regulations, state and local building codes.

  • Demonstrates clear, concise, and succinct communication skills, including adapting both verbal and written communication to the needs and level of the user.

What we offer

What we offer:

In return, we'll give you a competitive financial and benefits package which includes healthcare support, dental and life insurance. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer.

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