IHG Senior Conference Services Manager - InterContinental Chicago Magnificent Mile in Chicago, Illinois

Senior Conference Services Manager - InterContinental Chicago Magnificent Mile

Job Number R158352

Hotel Brand: InterContinental Hotels

Americas - United States - Illinois - Chicago

Description

About us

THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.TheInterContinental Hotels & Resorts ® owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

We want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.

  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Your day to day

FINANCIAL RETURNS

  • Responsible for contacting clients with sufficient notice in order to put together successful meetings and maintain communication throughout the planning process.

  • Assists and advises group contact in the budget process, program agenda, and the assigning of the appropriate space.

  • Prepares creative or budgetary menu proposals as requested by client..

  • Finalizes all meeting details and distributes to staff, including banquet event orders and group resumes.

  • Serves as messenger or liaison between client and other departments; upholds the contracted agreement between the hotel and the group.

  • Maximizes guest satisfaction, provides any assistance possible to ensure the smooth operation and success of the meeting.

  • Up-sell client events and manage function space and room block inventory as assigned.

  • Assist Director of Conference Services in weekly revenue forecast preparation through continuous understanding and communication with each booking assigned to ensure revenue in our system is as accurate as possible.

  • Upon completion of the conference, conducts a post conference review with the client and sends follow up thank you letter and meeting evaluation form.

PEOPLE

  • Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.

  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.

  • Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.

  • Serves as a senior manager and can provide supervision within own department

  • Interact with outside contacts:

  • Guests – to ensure their total satisfaction

  • Vendors- to arrange services

  • Other contacts as needed (Professional organizations, community groups).

GUEST EXPERIENCE

  • As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.

  • Welcome group contact upon arrival at function and ensure guest satisfaction.

  • Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.

  • Rearranges meeting space and times based on group needs

  • Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.

RESPONSIBLE BUSINESS

  • Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to presenting to client.

  • Report and communicate Meeting event needs between the client and hotel.

  • Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel.

  • Attends meetings and hotel training sessions as required by hotel management.

  • At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

Perform other duties, tasks and special projects as assigned.

What we need from you

4-5 years of experience in conference services or catering department of a hotel or other facility. 3-5 years meeting planning experience. Proficient in Delphi system and customer service skills. Must speak fluent English.

This job requires ability to perform the following:

  • Frequently standing up or moving within and outside of the facility

  • Carrying or lifting items weighing up to 25 pounds

  • Handling objects

  • Bending, stooping, kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, and giving and receiving instructions.

  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

  • Problem solving, reasoning, motivating, organizational and training abilities are used often.

  • Ability to travel to attend workshops, tradeshows, conventions, etc.

  • May be required to work nights, weekends, and/or holidays.

What we offer

Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. What Do You Get? In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as a Senior Conference Services Manager ? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.