IHG Bellman in Beirut, Lebanon
Job Number EMEAA01288
Hotel Brand: InterContinental Hotels
Europe, Middle East, Asia & Africa - Lebanon - - Beirut
- KEY RESPONSIBILITIESJob SummaryUnder the general direction of the Uniformed Services Manager or his / her delegate, and within the limits of established IHG and local Hotel policies and procedures, responsible for receiving and ensuring correct delivery of guests’ luggage to and from rooms, airport cars and assists all guests with inquiries and requests.
Your day to day
Essential Duties and Responsibilities • Welcomes guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members, and assists them with their luggage.• Assists arriving and departing guests by opening and closing car and taxi doors.• Guides the guest to the Front Desk and waits behind the guest during the check-in. keeps eyes on the Front Desk Agent who provides the signal to step forward and receive the room booklet. Without delay, escorts the guests accordingly.• Learns and uses names of guests, especially repeat and long staying guests and routinely greets them as they pass through the lobby, remaining alert to situations where he can be of assistance.• Keeps the lobby clean and tidy, informing the Bell Captain if it needs major cleaning.• Keeps the Luggage room clean and in order before going off duty on each shift.• Upon arrival of newspaper, prepares them and delivers them to guest rooms as assigned by the Bell Captain.• Guides the guests to the Front Desk and escorts them to their room.• Reports any suspicious luggage or item.• Delivers messages, packages or any other services requested by guests or supervisors.• Maintains cleanliness of the Main Entrance and Trolleys.• Demonstrates understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety• Performs related duties and other projects as assigned.
What we need from you
REQUIRED QUALIFICATIONSEducation:High School DegreeSkills:Fluent in Arabic and EnglishExperience:0 to 2 yearsCompetencies: Customer Service OrientationProblem-Solving/Decision MakingPlanning/OrganizingAdaptability/FlexibilityDrive for ResultsTeam Orientation