IHG Bar Supervisor in Beirut, Lebanon
Job Number EMEAA01278
Hotel Brand: InterContinental Hotels
Europe, Middle East, Asia & Africa - Lebanon - - Beirut
- KEY RESPONSIBILITIES Job Summary Under the general guidance and supervision of the F&B manager or delegate and within the limits of established IHG policies, supervises bar operations and ensures that guests’ needs are satisfied.
Your day to day
Essential Duties and Responsibilities - Assists the Bar Captain in supervising the day to day operation of the Bar.- Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures- Establishes and maintains effective employee working relationships- Attends and participates in daily briefings and other meetings as scheduled- Attends and participates in training sessions as scheduled- Prepares for service by ensuring:- Grooming is impeccable and in accordance with IHG personal presentation standards - Outlet equipment is clean- Equipment is sorted and stored- Glassware is polished - Requirements for special occasions are ready- Music is on- Lighting is on- Outlet is ready for service and guest comfort- Carries out effective service by ensuring:- Guests are greeted and seated- Daily beverage specials are explained and up-sold- Food orders are processed accurately- Trays and tray jacks are effectively used- Food and beverage orders are taken quickly- Payment methods are handled accurately - Working areas are cleaned and re-set quickly- Bar is clean- Used ashtrays are regularly cleaned- Guests are conversed with in relation to the food and beverage products- Carries out effective beverage service by ensuring:- Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine- Promoting and selling cocktails to guests- Making and presenting cocktails- Coffee and tea is served hot and in accordance with standard- Adheres Patron care standards by ensuring:- Guests are advised on alcoholic beverages- The strengths of alcohol is advised and guests are advised as to their effect- Compliance with legal provisions of local liquor codes- Level of intoxication of guests is assessed and appropriate action taken- Advise guest on the hotel’s policy of smoking- Monitor factors which interfere with the total experience of the guest- Carries out Cellar operations including :- Correct use of refrigeration system- Effective operation of the post-mix syrups bulk dispense system- Operating the beer reticulation system- Adhering to stock control procedures- Takes appropriate action to resolve guest complaints- Demonstrates Understanding and awareness of all company policies and procedures relating to Health, Hygiene and fire life safety. - Performs related duties and other projects as assigned.
What we need from you
REQUIRED QUALIFICATIONSEducation:Technical DegreeSkills:Fluent in EnglishMixology SkillsFriendly attitudeExperience:2 to 4 yearsCompetencies: Customer Service OrientationUnderstanding the BusinessPlanning/OrganizingAdaptability/FlexibilityDrive for ResultsTeam Orientation