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IHG Airport desk agent in Beirut, Lebanon

Airport desk agent

Job Number EMEAA07497

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa - Lebanon - - Beirut

Description

About us

Combining a unique elegant exterior with a fabulous majestic interior, the hotel became in the blink of an eye, a reference in the world of hospitality: 446 luxurious rooms and suites, a wide choice of restaurants, shops and two swimming pools, indoor and outdoor, made the Phoenicia everybody's elite destination. Its reputation for class and luxurious living echoed around the globe. Kings, queens, world leaders, celebrities, businessmen and the jet set alike, made Phoenicia Hotel their home away from home, contributing to the country’s golden age, an upswing period during which Lebanon was known as the “Switzerland of the Middle East”. The Phoenicia Hotel was a dream for Najib Salha – a prominent Lebanese businessman – who in the year 1953, during Lebanon’s Golden Era, envisioned to build a world class hotel on the shores of Beirut. With a group of investors, Mr. Salha founded “La Société des Grands Hotels du Liban” and invited leading American architect Edward Durell Stone to fulfill this dream.

Your day to day

Under the general direction of the Rooms Division Manager or his / her delegate, and within the limits of established IHG and local Hotel policies and Procedures, responsible for providing all kinds of assistance to the guests at the Airport. Essential Duties and Responsibilities • Replaces the guest name on the digital screen, and organizes the guest pick up with the limousine agency.• Greets the guests upon their arrival, assists with the luggage and escorts them to the limousine.• Communicates with the Uniformed Services Manager, Guest Relations Manager, Reservation department and limousine agency for VIP guests or any flight delays or walk-in arrivals.• Promotes the facilities and the services of the Hotel.• Maintains the cleanliness of the Airport Desk and ensures all stationary needed is available.• Demonstrates understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.• Performs related duties and other projects as assigned.

What we need from you

Education:Bachelor's DegreeSkills:Microsoft Office ToolsFidelio/OperaExperience:0 to 2 yearsCompetencies: Customer Service OrientationTeam Orientation

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