IHG Housekeeping Supervisor - Crowne Plaza Perimeter at Ravinia in Atlanta, Georgia

Housekeeping Supervisor - Crowne Plaza Perimeter at Ravinia

Job Number R157565

Hotel Brand: Crowne Plaza

Americas - United States - Georgia - Atlanta

Description

About us

Do you see yourself as a Housekeeping Supervisor? What's your passion? Whether you're into sports, shopping or spending time with your pet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. At Crowne Plaza Hotels and Resorts we love to help our guests reach their personal business goals - one after the other - and accelerate their journey to success. We do this by combining the best facilities with great service so our guests feel productive, accomplished and re-energized during their trip. At The Crowne Plaza Perimeter at Ravinia we are located just two blocks from the Marta Dunwoody station and across the street from Perimeter Mall. The hotel has 495 guestrooms, 32,000 square feet of meeting space, and three distinct Food and Beverage outlets for our guests to enjoy. The hotel is undergoing an extensive renovation to become the flagship of the Crowne Plaza Brand.

Your day to day

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:

  • Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.

  • Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.

  • M ake it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

What we need from you

FINANCIAL RETURNS

  • Control expenses and minimize waste within all areas of housekeeping.

PEOPLE

  • Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.

  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

  • Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

  • Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

RESPONSIBLE BUSINESS

  • Assist with scheduling and room assignments to ensure proper coverage.

  • Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

  • Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

  • May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

  • Report, turn in, and/or log all lost and found items according to established procedures.

  • May regularly assist with deep cleaning projects.

  • May assist with other duties as assigned.

aCCOUNTABILITY

This is typically a 3 rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

QUALIFICATIONS AND REQUIREMENTS

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

  • Frequently standing up and moving about the facility

  • Frequently handling objects and equipment to maintain the facility

  • Frequently bending, stooping, and kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.

  • Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

  • Basic mathematical skills are used occasionally.

  • May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.