IHG Assistant Housekeeping Manager - InterContinental Buckhead Atlanta in Atlanta, Georgia
Assistant Housekeeping Manager - InterContinental Buckhead Atlanta
Job Number R153085
Hotel Brand: InterContinental Hotels
Americas - United States - Georgia - Atlanta
As an Assistant Housekeeping Manager , you will be the person our guests rely on to recommend the best products using your professional sales skills, offer local insights and anticipate every detail of a friction-free experience.
The moment a guest steps into our hotel, they walk into a genuinely memorable experience created by the warm atmosphere that you provide making our guests feel at home in any location.
Our Hotel :
InterContinental Buckhead is one of Atlanta’s established Mobil Four Star luxury properties located in the heart of the prestigious Buckhead neighborhood. InterContinental Buckhead Atlanta is a stately and sophisticated hotel that offers premier travel experience with 422 guest rooms, 31,000 square feet of flexible event space including our lavish ballrooms which can host up to 850 guests for a seated dinner and 1500 for a convention, conference or reception. Enjoy local southern-inspired cuisine at Southern Art restaurant, serving breakfast, lunch and dinner inspired by our acclaimed celebrity chef restaurateur and cookbook author Art Smith. Meet friends and colleagues at Bourbon Bar and sip your way through our 70 hand selected craft bourbons. Or enjoy a workout in our fitness center or a swim in our outdoor saltwater pool. Pamper yourself in our newly-renovated Jurlique Spa at InterContinental Buckhead Atlanta where we combine our expertise in growing and crafting pure and effective skin care with holistic therapies from around the world.
Visit our website at: http://www.intercontinentalatlanta.com at http://www.intercontinentalatlanta.com/
Your day to day
Assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Serve as Executive Housekeeper in his/her absence.
At InterContinental Hotels & Resorts ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
- Assist in controlling expenses and minimizing waste in all areas of housekeeping. Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Maintenance, and Food and Beverage.
Interact with outside contacts:
Guests – to ensure their total satisfaction
Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Regulatory agencies – regarding safety and compliance matters
Other contacts as needed (Professional organizations, community groups, local media)
What we need from you
This job is second in command in the housekeeping department. Typically assists in managing a large number of employees in a full-service, luxury, resort, or major flagship hotel. May oversee subordinate supervisors.
QUALIFICATIONS AND REQUIREMENTS
High School Diploma or equivalent plus two years housekeeping experience, preferably in a hotel of similar size and complexity, including one or more years of supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties such as vendors, agencies, etc.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
May be required to work nights, weekends, and/or holidays.
What we offer
Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s).
Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage.
Conduct pre-shift meeting and review all information pertinent to the day’s activities.
Assist in maintaining par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
May serve as “manager on duty” as required.
May assist with other duties as assigned.