IHG Front Office Supervisor - Hotel Indigo Old Town Alexandria in Alexandria, Virginia
Front Office Supervisor - Hotel Indigo Old Town Alexandria
Job Number R156800
Hotel Brand: Hotel Indigo
Americas - United States - Virginia - Alexandria
Do you see yourself as a Front Office Supervisor? What's your passion? Whether you're into reading, rowing a boat or trying a new recipe, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. At Hotel Indigo we deliver inspired service. In all we do, we are vibrant, curious and original. Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. Be original by building connections with our guests and being imaginative to create memorable experiences. Each Hotel Indigo® property is uniquely designed to reflect the culture, character and history of the surrounding neighborhood. Nestled on the shores of one of the busiest ports in America, Hotel Indigo® Old Town Alexandria is a charming enclave of colonial treasures and historic waterfront architecture. Between Old Town’s iconic cobblestones to the north and the Potomac’s storied banks to the east, our boutique hotel showcases the neighborhood’s dynamic allure. Traces of Alexandria’s colonial past are evident throughout the hotel, but the story got subterranean when crews unearthed a 50-foot vessel during construction. According to archaeologists, the ship was abandoned in the late 18th century and served as a crucial part of the process responsible for extending the waterfront. Take in views of the river from our guest rooms or from the restaurant overlooking the water, then head out to explore the quaint streets of Alexandria, once home to George Washington, Robert E. Lee and Jim Morrison. Just minutes away from the Ronald Reagan National Airport and the Interstate-495, the Hotel Indigo® Old Town Alexandria is in the center of all the local action while still featuring convenient access to D.C. and beyond.
Your day to day
This role has the overall responsibility to assist in supervising the front desk function. Day to Day responsibilities would include:Accurately process all payment transactions and ensure front desk agents are doing the same.Promote teamwork and quality service through daily communication and coordination with other departments.Respond to guest complaints appropriately, routinely check in/out guests, answer phones, take reservations and assist staff with job functionsPromote hotel services, facilities and outlets.
What we need from you
Requirements include a High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience. Some college is preferred and y ou may be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans